• truesiger is a family-owned business founded by US entrepreneurs and is located in Washington DC, USA. We take pride in providing our US based customers superior quality products produced all over the world, handpicked-curated by our experts.

• All in-stock orders typically ship within 1-2 business days via your chosen shipping method. You should receive an email once your item has shipped along with tracking info. It may take some time for the post office to scan and receive it. If your package is lost, stolen, or damaged in transit contact us and we will replace those items.

• We are solely focused on US market at this point and are unable to ship internationally.

We strive our best to produce quality products that exceed your expectations. If you are not satisfied with the products you purchased we will happily accept returns as noted in our return policy.

• We’re always restocking our products and updating our website—so check back at a later time! You can also provide your email address on the product page of the item you want to purchase and we’ll notify you once it’s back in stock. All you need to do is check your inbox.

We're sorry there's an item missing from your order! Before emailing us, we recommend checking the following:

• We may have sent your items in separate packages so please check your email to see if any of your items will be arriving separately.
• If you have an item missing from your order, please let us know within 7 days of your order being delivered and we'll do our best to make this right. To speed up the process please make sure you include your order number and details of the missing item.